![]() ![]() ![]() NOTE: This tool can require significant disk space, particularly if you include multiple dump files. In rare cases it could consume all available space.The tool gathers data into a folder, and then creates a single compressed file. See below for explanations of each selection. Clear the selections for items you do not want to include. Select the items to include, as directed.The fields and selections differ depending on the installed software. The main window of the tool appears as shown below.If necessary, retrieve the latest version manually as described above.If the tool cannot connect, it raises a warning.Note: On startup, the tool checks for updates to functionality. ![]() Repeat the following steps on each server of interest, as directed by Technical Support. For Windows Server 2008 and below, download the installer from Microsoft:.NET Framework 3.5.1 Features is required, as in the partial screenshot below: For server 2008 R2, you can also install the feature with the Add Features Wizard.For Windows Server 2008 R2, the easiest way to install this package (if necessary) is to use the command line ( case sensitive):ĭism /online /enable-feature /featurename:NetFx3.For installation (if necessary) on current Windows Server versions, see article Q21136.Download the support tool from (The tool will also attempt to update itself automatically, as noted below.) ![]()
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